To All BlackBerry Customers:
I want to first apologize for the service interruptions and
delays many of you have been experiencing this week. I also wanted to
connect with you directly, give you an update on the service issues we
are trying to solve, and answer some of the questions and concerns
you’ve expressed.
You’ve depended on us for reliable, real-time communications,
and right now we’re letting you down. We are taking this very seriously
and have people around the world working around the clock to address
this situation. We believe we understand why this happened and we are
working to restore normal service levels in all markets as quickly as we
can.
Here is the current status of service and issues for the various regions that were impacted:
For Europe, Middle East, India and Africa (EMEIA):
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
